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What These Terms Mean for Your Account

Every account on hpm22f operates under these terms. Before you deposit via bKash, Nagad or Rocket or access any part of the lobby, read through what we expect from you and what you can expect from us.

Account Holder ResponsibilityBangladesh-Accessible PaymentsJurisdiction-Dependent AccessFair Use PolicyAccount Verification Required

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How Our Terms Govern Your Account

hpm22f Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and hpm22f the moment you create an account. They cover how your account is used, how deposits and withdrawals through bKash, Nagad and Rocket are handled, and what happens if the terms are not followed. Your use of the

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platform is conditional on meeting our eligibility criteria, which includes being of eligible age under your local law and accessing from a region where this service is permitted. We do not determine your local legal position for you — that is your responsibility to verify before
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opening an account. Changes to these terms are posted on this page, and continuing to use your account after a change means you accept the updated version. If any section of these terms conflicts with your local law, the relevant local law applies. Payment transactions processed
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through local wallets like bKash, Nagad and Rocket are subject to both these terms and the policies of those payment providers. Disputes about account transactions should be raised through our support channel first. We reserve the right to suspend or close accounts that violate these terms,
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with any eligible wallet balance returned through the original payment method where local regulations allow.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

We keep your account data only as long as it is needed for the purposes described in these terms and any applicable legal retention requirement. Your payment details — including bKash, Nagad and Rocket transaction records — are stored securely and never shared with third parties outside of what is required to process your transactions or comply with a legal obligation. If you want to know what data we hold about you, or want to request a correction or deletion, contact support with your account ID and the specific request. We will respond within the timeframe required by applicable law in your region.

Data Retention Account records are kept for the period required by applicable regulations. When retention is no longer needed, data is deleted in line with our internal data handling policy.

Account Security Your account is protected by password and OTP verification. Never share your login credentials. If you suspect unauthorised access, contact support immediately to freeze the account.

Payment Records bKash, Nagad and Rocket transaction records are securely stored and available to you via your account transaction history. Disputes on specific transactions can be raised with support.

Requesting Changes To update account details, correct personal information or request data removal, raise a formal request through email support with your account ID and the change you need confirmed.

TERMS QUERIES AND HELP

Reach Us About Your Terms Questions

If a section of the terms is unclear or you want to flag something about your account status, our support team handles terms-related queries directly. You can reach us through the channels below. Response times vary based on query volume, but account-critical questions — such as suspension notices or withdrawal holds — are treated as priority cases.

Live Chat Open the chat window from your account dashboard. Available for account queries, terms clarifications and payment questions via bKash, Nagad or Rocket.

Email Support Send your query with your account ID to our support address. Useful for formal terms disputes or written confirmation of account decisions.

Help Centre Browse the self-service section for answers on account rules, payment terms and what changes to the platform mean for your existing account settings.

Common Questions About These Terms

These are the questions we see most often about how our terms apply to accounts in Bangladesh. If your question is not covered here, contact support directly.

These terms apply to anyone who creates and uses an account on hpm22f. Access and eligibility depend on your local law and the region you are connecting from.

Where your local law takes precedence, it will apply. We do not override local legal obligations. Checking your own eligibility before opening an account is your responsibility.

We post updates to this page when terms change. Continuing to use your account after a change is posted means you accept the updated terms. We do not send individual notices for every update.

You can request to see, correct or delete data we hold about you. Contact support with your account ID and the specific request. We respond within the timeframe required by applicable law in your region.

Where local regulations allow, any eligible balance is returned through the original payment method — bKash, Nagad or Rocket — used for deposits. Support will confirm the process for your specific case.

Email support with your account ID, the decision you are disputing and any relevant transaction details. Written disputes receive a formal response and are logged against your account record.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What These Terms Mean for Your Account

Account Security, Data and Your Rights

Reach Us About Your Terms Questions

Common Questions About These Terms

01 Who do these terms apply to?

02 What happens if local law where I am conflicts with these terms?

03 Can hpm22f change these terms without notice?

04 What are my rights around the data hpm22f holds on me?

05 If my account is suspended, what happens to my wallet balance?

06 How do I formally dispute a terms decision affecting my account?

Terms & Conditions

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